Why customers trust our products
We are proud of the customer service we provide and the positive feedback we receive. Here we have a selection of letters and comments from genuine customers of ours. Feel free to send us your comments about your experience at our Tile & Stone Gallery Showrooms.
I just wanted to say thank you for your help regarding the Eris floor tiles that I collected today. They really look great and you were all so helpful despite it being such a small order. I will definitely return when I renovate my kitchen and bathroom!
We have been looking at tiles for the best part of last, we visited your shop in Bury St Edmunds on several occasions we got the best service and advice from John and Jenna from ordering to delivery everything just fell in place for kitchen fitters. We have to say again the customer service was excellent and we would not hesitate to recommend your company to our friends.
I am emailing to advise you about the the excellent service I received at your Thetford tile centre. I visited the shop on Sat 27 Feb with a tile from my bathroom - I needed to to match it. I had already phoned Johnsons who were not very helpful. On line, I saw that your Thetford shop was the nearest stockist of Johnson tiles to where I live, so I drove there. Rod and Nicola were polite, pleasant, friendly and very helpful. Rod had a good look around the store to see if he could match my tile, then kindly went on line to search. Nicola made my elderly neighbour (who was with me) welcome and got her a chair so she could sit down. Rod located a possible match, ordered it and said he would ph me to advise when it was in. He duly rang me on Tues am and we arranged that I would go over Sat pm to check if they matched. The box of tiles were an exact match, very reasonably priced and Rod very kindly carried the box out to my car. Excellent service and I recommend the store!!